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Zurich pays out in 91% of critical illness claims

Zurich paid out 91 per cent of its critical illness claims in the first six months of the year, which is unchanged from the last six months of 2011.

Over the period 411 claims were paid out, with payments totalling £32.7m. The largest single claim paid out was for £1.05m.

Around 1.5 per cent of claims were declined during the period for non-disclosure, compared to 1.4 per cent in the previous six months, and the remaining 7.5 per cent of declined claims were due to the definitions not being met.

Cancer was the most common reason for payments at 60 per cent. This was followed by heart attack accounting for 13 per cent and stroke for 7 per cent of successful claims. Benign brain tumour and multiple sclerosis each accounted for a further 5 per cent of payments.

Zurich head of protection proposition Peter Hamilton says: “In the small proportion of cases where claims cannot be paid, it is largely because the condition suffered does not meet the terms of the policy. As a nation, we remain hugely under insured; cover such as this is an essential element of sound financial planning.

“It is also encouraging to see claims declined due to non-disclosure rates remaining low. Investment by the industry into initiatives to help improve understanding of the issues seem to be paying off.”

Plan Money director Peter Chadborn says: “I am pleased to see consistency in the figures and it looks as though Zurich is not out of line with other providers in the market. Consistency is good as it inspires confidence in the industry, although all providers can improve their claims statistics.”


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  1. Peter the greeter 5th September 2012 at 7:17 pm

    Well Done Zurich. You paid me£375+ K and changed my life Gave me the choice to leave a dreadful network and become directly regulated. Even though they cut my income to annoy me.

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