Zurich paid 94 per cent of the critical illness claims it received last year, up from 90 per cent in 2012.
The provider paid out 806 claims in 2013, with payments totalling £65.2m. This compares to 744 in 2012, with payments totalling £59.9m.
Around 4.8 per cent of claims were declined due to the definition not being met, down from 7.9 per cent in 2012, while 1 per cent of claims were denied because of non-disclosure – the same as the previous year.
Some 60 per cent of payments were made for cancer claims. The next most common condition for claims paid was heart attack, at 13 per cent, followed by stroke and multiple sclerosis at 9 per cent and 5 per cent respectively.
Zurich European chief claims officer Rhys Dudding says: “There is a perception in the market that pay out rates for CI claims are low. Our claims record shows the vast majority of claims are settled successfully and swiftly with the amounts awarded growing each year.”
Master Adviser senior partner Roy McLoughlin says: “The industry continues to move in the welcome direction of all genuine claims being paid out and these excellent figures enhance this vision of utopia that all customers desire and demand.”