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Zurich looks to cut admin and support roles


Zurich UK Life is looking to cut administration and support roles as part of a restructure of its retail sales team.

The provider says it anticipates reducing the number of roles by 29 and has entered a consultation period with those affected.

Zurich says it also plans to “streamline” some of its management functions with the aim of realigning resources to focus on its key areas of protection and wealth.

It says the face-to-face teams that are directly responsible for managing relationships with advisers will not be affected.

A Zurich spokesman says: “Making these decisions is never done lightly or easily and we appreciate this is a very difficult time for those affected by the proposals.

“The proposed changes, which are subject to consultation, are designed to streamline our structure and mainly impact support and administrative roles.

“Specifically, our face-to-face sales teams who are directly responsible for managing the personal relationships with advisers are not impacted by these changes.”

Zurich has 550 staff in its retail business, but refused to say how many work in administration and support.



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  1. Having never met anyone from Zurich face to face, I don’t have much of a relationship with the company. Cuts to its admin and support teams are hardly likely to encourage me to make the effort to establish one. I’ve not even seen anyone from Skandia/Old Mutual face to face for longer than I can remember, though at least that company’s admin and support personnel are pretty good.

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