View more on these topics

Zurich life offices restructure systems for stakeholder

Zurich Financial Services life businesses are linking up with IT consultancy Keane in a wholesale revamp of their computer systems.

Keane will support Zurich in delivering workflow and imaging, customer relationship management and e-solutions services as a part of a newly integrated customer services capability.

The move will provide a common platform for each of the Zurich life brands oper-ating in the UK, including Allied Dunbar, Eagle Star and Zurich Life.

This will allow Zurich to manage customer information from various channels more effectively. Keane is assisting with the design and development of this integrated solution by implementing contact centre technology and imaging facilities.

Zurich is hoping to use Keane&#39s expertise to help it face the marketplace challenges following the introduction of stakeholder. This business transformation programme is designed to help Zurich ach ieve greater efficiency.

Keane has a strong presence in the financial sector, with clients such as Legal & General and Halifax.

Zurich business systems director Mark Sheriden says: “This programme is of paramount importance to the life businesses within Zurich. It will enable us to achieve our business objectives and establish leadership in the UK life insurance marketplace.”

Recommended

LIA backs Warland in product design row

The LIA is backing Autif director-general Philip Warland in the heated debate with the ABI over the role of Gov ernment in financial product design and marketing.The LIA claim it supports Warland&#39s recent comments that the Government has an important role to play in the design of financial products.Spokesman John Ellis believes it is unclear […]

Save now or pay later

We all know that considerable saving commitment is required for life&#39s longest holiday.But very few individuals in occupational pension schemes make full use of the 15 per cent annual limit on pension contributions. Most occupational pension schemes will deduct 5-6 per cent gross salary as a basic contribution, leaving many individuals with significant scope to […]

First Nat aims for more self-certs

First National Mortgage Company is revamping the terms of its flexible base-rate tracker loan to attract more self-emp loyed applicants.It is increasing the loan to value ratio to 90 per cent and reducing the minimum loan from £163;50,000 to £163;35,000.The Manageable Mortgage is available to existing and new customers. The rate is set at 1.24 […]

Cofunds set for January start as it picks team

Cofunds, the IFA fund supermarket, has recruited an IFA sales team of 23 as it gears up for its Jan uary launch.The supermarket, fun ded with capital from Threadneedle, Gartmore, M&G and Jupiter, was due to start this month but it says it will start “no later than January 22”.Chief executive Sam Jen sen says […]

Keep calm and carry on?

We British are known for our stiff upper lip and just getting on with things. It’s part of our quirky cultural behaviour – like forming orderly queues, or saying sorry when it’s not our fault. Many of us just aren’t that great at talking about what’s bothering us. But if someone feels that the stresses […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment