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Zurich life offices restructure systems for stakeholder

Zurich Financial Services life businesses are linking up with IT consultancy Keane in a wholesale revamp of their computer systems.

Keane will support Zurich in delivering workflow and imaging, customer relationship management and e-solutions services as a part of a newly integrated customer services capability.

The move will provide a common platform for each of the Zurich life brands oper-ating in the UK, including Allied Dunbar, Eagle Star and Zurich Life.

This will allow Zurich to manage customer information from various channels more effectively. Keane is assisting with the design and development of this integrated solution by implementing contact centre technology and imaging facilities.

Zurich is hoping to use Keane&#39s expertise to help it face the marketplace challenges following the introduction of stakeholder. This business transformation programme is designed to help Zurich ach ieve greater efficiency.

Keane has a strong presence in the financial sector, with clients such as Legal & General and Halifax.

Zurich business systems director Mark Sheriden says: “This programme is of paramount importance to the life businesses within Zurich. It will enable us to achieve our business objectives and establish leadership in the UK life insurance marketplace.”


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