Recommended

Cash-Money-Currency-700.jpg

Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

1

Is Steve Webb under threat from Lib Dem polling crash?

Pensions minister Steve Webb may face an uphill battle to retain his seat in the Liberal Democrat stronghold of Thornbury & Yate after a Comres poll predicted support for the party in the South West is set to collapse. Webb was elected in 2010 with a majority of 14.8 per cent, and polls conducted by […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment