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Lloyds alleged to have ‘artificially distressed’ SME customers

Lloyds Banking Group is alleged to have “artificially distressed” small business customers after they were transferred to a support unit. The FT reports the claims are made in a legal application due in the High Court this year. The case centres around businesswoman Julie Ann Davey, who has applied for two partners at KPMG to […]

We shouldn’t still be debating rights and wrongs of commission

So here we are – over two years into the RDR and yet still debating the rights and wrongs of commission, and whether it has a place in the new world of pension freedoms. It is bizarre that we find ourselves in this position. The driving force of the RDR was getting rid of bias, […]

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Phil Wickenden: Irrational behaviour

Often, when we think we are behaving rationally we really are not. At a wedding last weekend we were forced to park somewhere with a four hour maximum stay, necessitating two additional top-up trips to punctuate the matrimonial merriment (although I did mercifully miss an en-mass “oops up side your head” effort). On the second […]

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