View more on these topics

Woolwich praised as service improves

Woolwich has been hailed for dramatically improving its service to brokers after coming through a turbulent period.

John Charcol senior technical director Ray Boulger said earlier this month he has noticed a major service improvement since Woolwich ditched Global Home Loans as its outsourced servicer and other brokers have added their voice to the growing chorus of praise.

In June, Woolwich revealed plans to increase its volume of intermediary business from 4bn in 2005 to 8bn by 2008, partly through major service improvements.

Brentchase Financial Services mortgage specialist Mike Fitzgerald says: “Woolwich has never had a problem with its products but it has about service but it has got much better. It is now chasing us for paperwork rather than the other way round. A few years ago, you would have got better odds on Lord Lucan riding Shergar than Woolwich delivering on time.”

But issues remain and London broker Henri Berest is seeking compensation through the courts for alleged poor service.



Nick Conyers retires after 21 years at Pearson Jones

Pearson Jones consultant Nick Conyers is retiring from the industry after a career spanning 27 years. The 51-year-old, a director of the national IFA firm, will leave in mid-January and says he plans to take some time off before deciding on his future. But he is adamant his days in financial services are over saying […]

The best course of action

Your article in Money Marketing last week, ‘ABI chief blames contracting- out problems on IFAs’, draws on comments made by ABI chairman Keith Satchell at the Treasury Select Committee, in his capacity as a member of the Retail Financial Services Group. Unfortunately, your reporter muddled two separate stories. Mr Satchell’s remarks were made in response […]

Newton down to earth

Bless Newton and their efforts. With what can only be described as marketing genius, the fund manager sent out polystyrene model aeroplanes boasting “Income funds with less drag” across the body. The irony comes, of course, when the plane is launched into flight – or rather, a sudden drop, as the plane possesses absolutely no […]

Paymentshield set for £180m sale to GI giant

Paymentshield is set to be sold to one of the UK’s largest general insurance intermediaries in an expected £180m deal, Money Marketing understands.The Towergate Partnership, which controls over £1.25bn of gross written premiums, is believed to be in the final stages of negotiations to snap-up the mortgage payment protection insurance and buildings and contents insurance […]

Why your clients need some tough love

In any relationship that matters, professional or personal, you should be upfront with someone if you think they’re making a decision or doing something they might later regret. Being honest with someone and having their best interests at heart, however hard the message, is key to building trust in any relationship. So how does this […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm