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Woolwich praised as service improves

Woolwich has been hailed for dramatically improving its service to brokers after coming through a turbulent period.

John Charcol senior technical director Ray Boulger said earlier this month he has noticed a major service improvement since Woolwich ditched Global Home Loans as its outsourced servicer and other brokers have added their voice to the growing chorus of praise.

In June, Woolwich revealed plans to increase its volume of intermediary business from 4bn in 2005 to 8bn by 2008, partly through major service improvements.

Brentchase Financial Services mortgage specialist Mike Fitzgerald says: “Woolwich has never had a problem with its products but it has about service but it has got much better. It is now chasing us for paperwork rather than the other way round. A few years ago, you would have got better odds on Lord Lucan riding Shergar than Woolwich delivering on time.”

But issues remain and London broker Henri Berest is seeking compensation through the courts for alleged poor service.

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