View more on these topics

Wiltshire Friendly pays 97% of claims

Wiltshire Friendly Society has published its claims statistics for 2010, which reveal it paid over 97 per cent of claims made last year.

The society paid out on 97.6 per cent of all claims in 2010, and has achieved an average claims payment record over the last three years of 97.8 per cent.

Wiltshire Friendly says it has not any income protection claims cases referred to the Financial Ombudsman Service since 2005.

Chief executive John Sanders says: “It is vitally important for us to not only provide first class products at inception, but also efficient processing and payments at the time of claim.

“Advisers should obtain significant comfort from these figures and remain confident that the society will look after their clients at what can be an extremely difficult time.”


FIB rings true

Family income benefit is a cost-effective safety net and deserves a higher profile


Rule shake-up to cost 10 times FSA estimate

The FSA’s proposed changes to disclosure rules for pensions and adviser-charging will cost the industry £200m rather than the £20m estimated by the regulator, according to Finance & Technology Research Centre director Ian McKenna. McKenna says the FSA’s estimate demonstrates a “woeful lack of understanding” of the costs of system implementation. Earlier this month, a […]


Barclays calls for HNW advice to be exempt from RDR

Barclays is calling on the FSA to exempt the high-net-worth advice market from the full RDR requirements, claiming these clients are more “financially sophisticated” than other retail consumers. In its response to the Treasury select committee’s RDR consultation, Barclays says the RDR does not take adequate account of the “unique needs” of high-net-worth individuals. The […]


News and expert analysis straight to your inbox

Sign up


There is one comment at the moment, we would love to hear your opinion too.

  1. I would have found this article useful if it had said how many claims they paid out in total.

    e.g. 97.6% of 1,000 claims may not be as impressive as 97.6% of 100,000 claims (statistical significance).

    Also some indication as to what was wrong with the 2.4% which weren’t paid out could have given a welcome insight into what is going on…

Leave a comment