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Wiltshire Friendly pays 97% of claims

Wiltshire Friendly Society has published its claims statistics for 2010, which reveal it paid over 97 per cent of claims made last year.

The society paid out on 97.6 per cent of all claims in 2010, and has achieved an average claims payment record over the last three years of 97.8 per cent.

Wiltshire Friendly says it has not any income protection claims cases referred to the Financial Ombudsman Service since 2005.

Chief executive John Sanders says: “It is vitally important for us to not only provide first class products at inception, but also efficient processing and payments at the time of claim.

“Advisers should obtain significant comfort from these figures and remain confident that the society will look after their clients at what can be an extremely difficult time.”


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  1. I would have found this article useful if it had said how many claims they paid out in total.

    e.g. 97.6% of 1,000 claims may not be as impressive as 97.6% of 100,000 claims (statistical significance).

    Also some indication as to what was wrong with the 2.4% which weren’t paid out could have given a welcome insight into what is going on…

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