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Widows is slashing 200 jobs in customer services division

Scottish Widows is to cut 200 jobs after a review of its customer services division.

The cuts are being made because Widows wants to consolidate back-office processing at its Chatham operation which employs 450 staff. All customer-facing services will operate from Edinburgh and 200 staff will be axed, with 75 of these roles being considered for offshoring to India.

A further 175 roles in the Lloyds TSB closed book back-office will be transferred to LTSB Group Operations at the end of the year.

Widows says it will try to offer redeployment or voluntary severance but cannot rule out redundancies.

Managing director of operations Christian Torkington says: “Staff in Chatham have made an important contribution to the Lloyds TSB Group and Scottish Widows in particular and we acknowledge the proposed changes will have a significant impact on individuals.”

Amicus union national secretary David Fleming says: “Amicus does not want to see Scottish Widows disappear in a death by a thousand cuts. We are engaging with the company regarding their longer-term offshoring strategy. Although there are no compulsory redundancies on this occasion, we want to send a clear message that the union takes a zero-tolerance approach to compulsory redundancies from offshoring.”


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