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Whitechurch sends Windsor Life dossier to regulator

Whitechurch has sent a dossier of evidence to the FSA to complain about Windsor Life’s poor service levels.

The network polled its 163 advisers about the provider’s service standards after getting complaints. It received 20 scathing responses.

Compliance director Gaynor Newman sent the complaints to Windsor Life along with a letter asking how it intended to address the situation and forwarded the complaints to the FSA. Newman says: “I was really unhappy with the response I got from them. I do not even think they read our letter. It is costing clients money and huge amounts of stress.”

A Windsor Life spokeswoman says: “Windsor Life maintains an open and active dialogue with the FSA, which is fully aware of the issues and the steps we are taking to address them. We have taken on significantly more staff to handle enquiries and waiting times have been dramatically reduced. The backlog is being addressed actively and significant progress has been made. We have at all times treated this problem extremely seriously and apologise to customers affected.”

FSA spokesman Robin Gordon-Walker says: “We are closely monitoring the situation at Windsor Life relating to administrative problems.”


Kim lerche-thomsen

Since Living Time was launched in November 2006, chief executive Kim Lerche-Thomsen has been keen to get the word out about a new way of pension planning.

Take heart

Call me contra-cyclical if you will but the gloomier the news becomes, the more comfortable I feel. I was put in mind of how I have reacted to news in the past by appearing on the panel at the Association of Investment Companies’ roadshow in Leeds last week. The trouble with doing repeat performances is that you often repeat yourself. And I had, according to at least one member of the audience.

When will US rates rise?

By Felix Wintle, Investment Director & Head of US Equities The most recent communication from Federal Reserve chair Janet Yellen has put the market’s sights on September as the most likely month for the first rate rise. This is due to the stronger than expected economic data of late, particularly in employment and housing, which […]


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