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White paper: Firms will have to publish complaints data

The FSA is to consult on a proposal requiring firms to publish their own complaints data.

The move, included in today’s Government white paper, will go further than current Financial Ombudsman Service plans to publish specific data on firms with high levels of complaints, which begins in the Autumn.

From September, the FOS will publish complaint data every six months for every firm that has at least 30 new and closed cases during the period.

But today’s paper says: “The FSA will shortly be consulting on a proposal to require firms to publish their own complaints data.”

The FSA is also undertaking an internal review, with the Office of Fair Trading and the FOS, of the current wider implications process used to deal with a large number of similar complaints.


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  1. Julian Stevens 9th July 2009 at 10:46 am

    White paper: Firms will have to publish complaints data
    Perhaps, as “an open and transparent regulator” (not), we might reasonably expect publication of all the complaints made against and about the FSA over each rolling 6 month period.

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