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Where did it go wrong on paperwork?

A friend and client of mine has a small Prudential pension policy (fund value 1,800). He has just received documents and papers for the commencement of the annuity and the payment of the lump sum.

The number of pages in these documents? There were 79.

In the immortal words asked of the great George Best: “Where did it all go wrong?”

Owen Jennings
Jennings Insurance & Investment Services
Flintshire

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