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What&#39s the word on standards?

Is it me or has the standard of punctuation by mortgage companies gone to the dogs?

We have been trying, since September to get Woolwich to put an apostrophe into applicant&#39s (as in the applicant&#39s existing mortgage) in their offer letter to a client for a remortgage.

You would not believe the palaver this has caused (or the resulting surge in blood pressure readings by my client account manager and myself).

All they have to do is put the apostrophe in the app-ropriate place and reprint the offer letter and send it out the client and their solicitor.

You would think by their machinations that we were asking them to do something really difficult and change the terms of the offer in its entirety.

This coupled with the complete inefficiency of Legal & General Mortgages to simply transact a further advance on an equity release has brought us close to suicide watch for each other.

Perhaps all members of staff for mortgage and life companies&#39 call centres should be issued with the first chapter of the excellent book; Eats, Shoots & Leaves (all about the apostrophe) It might knock some sense into their heads. On the other hand, it might just confuse them further!

Emily McMorran

Ace Financial Management,

By email


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