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AJ Bell to pay up over bungled Sipp contribution

The Pensions Ombudsman has told AJ Bell to pay a client £500 for not processing the correct tax relief on a contribution into a self-invested personal pension. The complaint concerns Mr E who has a Sipp with AJ Bell where the funds are actively managed by a third party discretionary fund manager. On 21 March […]

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Champagne fraudster gets another 16 months in jail for contempt

An investment fraudster who lied to the courts has been given an additional 16-month prison sentence for perverting the course of justice. Alex Hope, dubbed a ‘champagne fraudster’ after spending investors’s money on a lavish lifestyle, took more than £5.5m from savers through an unauthorised collective investment scheme. In February 2016, Hope was given three […]

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Charges hiked after structured product provider collapses

Clients have paid fees 40 times higher than initial estimates after a structured product provider collapsed, with the Financial Services Compensation Scheme set to pick up the bill. Merchant Capital, the structured products arm of Merchant House Group, went into administration in January 2013. Reyker Securities subsequently became custodian and administrator for clients who had […]

Phil Wickenden: Building loyal clients is not all about brand

Far too many advertising and selling initiatives communicate a diatribe of product ‘features’, not offering much by way of distinctive value or any focused or truly compelling benefit. This is despite customers not wanting to be spammed with information about a product or service. They want to feel the connection with it. The point of […]

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Five ways to make your employee focus group session a success

by Debra Corey, group reward director  You just planned and booked what you thought was the perfect vacation for you and your family. You call everyone together to share the great news and instead of receiving sounds of glee and delight, you receive groans and complaints.Your youngest says: “I hate beaches, didn’t you know that?” (You think to […]

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