The Pensions Ombudsman has told AJ Bell to pay a client £500 for not processing the correct tax relief on a contribution into a self-invested personal pension. The complaint concerns Mr E who has a Sipp with AJ Bell where the funds are actively managed by a third party discretionary fund manager. On 21 March […]
An investment fraudster who lied to the courts has been given an additional 16-month prison sentence for perverting the course of justice. Alex Hope, dubbed a ‘champagne fraudster’ after spending investors’s money on a lavish lifestyle, took more than £5.5m from savers through an unauthorised collective investment scheme. In February 2016, Hope was given three […]
Clients have paid fees 40 times higher than initial estimates after a structured product provider collapsed, with the Financial Services Compensation Scheme set to pick up the bill. Merchant Capital, the structured products arm of Merchant House Group, went into administration in January 2013. Reyker Securities subsequently became custodian and administrator for clients who had […]
Far too many advertising and selling initiatives communicate a diatribe of product ‘features’, not offering much by way of distinctive value or any focused or truly compelling benefit. This is despite customers not wanting to be spammed with information about a product or service. They want to feel the connection with it. The point of […]
by Debra Corey, group reward director You just planned and booked what you thought was the perfect vacation for you and your family. You call everyone together to share the great news and instead of receiving sounds of glee and delight, you receive groans and complaints.Your youngest says: “I hate beaches, didn’t you know that?” (You think to […]
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