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Watchdog slams DWP’s inadequate consumer information

The Department for Work and Pensions has been criticised for failing to make adequate information available to pensioners and disabled people.

The National Audit Office and work and pensions select committee say they found the DWP’s pension information leaflets for these two groups very difficult to obtain.

Their findings cast doubts over the Government’s ability to provide consumer information on pensions. This comes as the Government insists it would rely on leaflets to communicate the details and benefits of its proposed pension personal accounts and the need to save for retirement.

The NAO says the need to convey often complex information in accessible formats to the public is a constant challenge for the DWP.

A DWP spokeswoman says: “All our leaflets have the plain English crystal mark accreditation and we have invested a lot of time and research into our pension guides.”

Syndaxi managing director Robert Reid says: “I do not think anyone knows where or how to access information on pensions.”


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