Vertex’s system will allow first direct’s telephone and online banking customers to get life insurance quotes and immediate cover.
The firm signed five year new services contract with HSBC Life in April 2006, the first phase of which involved the provision of new business administration and servicing for HSBC’s guaranteed investment bond, launched last July.
Head of life & pensions Sally Stephens says: “In the past few years we have been fortunate in being selected to partner a growing number of providers and financial services companies, wishing to use powerful new technology solutions to improve their customer offerings and at the same time maximise efficiencies. So we are really delighted to be working with HSBC Life to create a whole new customer experience for first direct, backed up by robust, customer-focused servicing and support.”
HSBC Life chief executive Robert Lang says: “We are strong believers in the importance of appropriate technology to improve customer service and increase efficiency. Our partnership with Vertex has been vital in enabling the ongoing development of market-leading services for first direct’s 1.2 million customers and providing them with fast and simple peace of mind.”