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D2C platforms attacked over exit fees

Three leading direct-to-consumer platforms that charge exit fees have been accused of making customers pay for their own failure to bring down the costs of transferring assets. Last week, Axa announced customers on its Self Investor platform would be given up to £750 towards the cost of paying exit fees levied by ceding providers. Axa […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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HSBC threat to leave UK could hit banking reform

HSBC’s threat to move its headquarters out of the UK have prompted secret talks between the Treasury and the Bank of England on plans to separate retail and investment banking. The Sunday Times reports talks are being held behind the scenes to try to keep HSBC and other major banks in the UK. The newspaper […]

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