View more on these topics

US firm Dalbar moving into UK with stress-test service

An American firm specialising in stress-testing life and pension products is lining up a move into the UK.

Boston-based Dalbar is set to expand into Europe, with Syndaxi managing director Robert Reid co-ordinating its approaches to life offices.

Dalbar will start its first survey this month and is inviting major providers to take part. Firms which do not want to take part on a voluntary basis will not be excluded from its benchmarking analysis.

It develops tools to measure a firm’s service quality, using a system that captures the experience of customers. In the 1990s, it designed systems to evaluate the effectiveness and consistency of the written mat- erial that financial services institutions send to customers.

This has been expanded to rank mutual funds’ services as well as measurements for insurance, annuities and retirement plans.

Reid says: “We want to be shouting from the rooftops about raising standards. The issues of precipice bonds, with- profits, etc, would have been less likely to happen five years ago if there was something like this in force in the UK. We also want to raise standards about communications in the UK.”

The Hartford spokesman Dave Potter says: “There is a culture of service here in the US. By working with Dalbar and using its criteria, it can help differentiate us in the market. Just as it is over here, service is key.”

Recommended

Gill Nott elected AITC deputy chairman

The AITC has elected Gill Nott as deputy chairman joining deputy chairmen George Kershaw and Carol Ferguson.Nott sits on the boards of Witan Pacific, Martin Currie and Merrill Lynch British smaller companies investment trusts, as well as chairing the Baronsmead and Sitka health fund VCTs. She was a director of the FSA until November 2004 […]

Ex-Sesame members set for action on NDF

Sesame could be liable for claims against former mem-bers who allegedly missold NDF structured products, acc-ording to specialist law firm Financial Services Legal. The firm says it has had counsel’s opinion on a group of 70 members and ex-members who have expressed an inter-est in taking forward a case against Sesame to exonerate themselves from […]

Industry given chance to review FSA performance

The Financial Services Practitioner Panel is preparing to launch the first stage of its 2006 survey of regulated firms to obtain an industry assessment of the performance of the FSA. The survey, which is carried out every two years, will be released later this year.Issues that emerged from the 2004 survey included the ever increasing […]

FSA says that advisers are locked in spiral of decline

The FSA says advisers could be caught in a “spiral of decline” because of falling revenues and increasing oper- ating costs. In a paper charting the risks posed to the financial serv- ices sector, the FSA admits that the burden of regulation it imposes, including depol- arisation changes and the treating customers fairly initiative, is […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com