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Two points for own goal

Diane Hayter’s whole defence against Nic Cicutti’s article is an own goal. I will only pick two points:1: Only a serial committee member/do-gooder could possibly hailan increase in bureaucrats of 325 per cent (financial promotions’ team increase from eight to 34)2: Free or moderately priced assistance. Free! What planet is she on? Does she attend her meetings for free?What does she think we are, charities – not at our rates of tax, not with our FSA and PII bills.Is it any wonder that Nic was critical? Her rebuttal proves his point.There are some very able and savvy people on the panel but it seems they are outnumbered by apparatchiks.Perhaps more industry luminaries or people with real relevant experience might be better suited to the task and gain more respect from the FSA.

Harry Katz,

Norwest Consultants,

Stanmore, Middlesex


FSA hears no evil

Many financial services companies record conversations in the office as a standard practice and our story was based on recordings which were made in an office where a prominent sign warns that meetings and telephone conversations on the premises may be recorded.

Interest in charges

Like many of my industry colleagues, I felt a surge of indignation on reading Dianne Hayter’s statement that “for the mass market, it is hard to find disinterested, professional, free or moderately priced assistance”. Oh yes? Disinterested is what a judge presiding over a legal conflict between two parties is supposed to be, namely without […]

B&B will no longer work with claims firms

Bradford & Bingley will no longer deal with third parties representing customer endowment complaints.The bank says its customers may be unaware of the free complaints service already available to them through the Financial Ombudsman Service.It will however deal with people representing customers with special circumstances or those customers insistent on using third parties.From August 1, […]


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