The FSA’s treating customers fairly initiative could prompt the next wave of “gift-wrapped” complaints against IFAs, warns Aifa director general Chris Cummings.He says claims management groups could exploit TCF’s high-level principles and encourage customers to take complaints over fairness to the Financial Ombudsman Service. He says the vagueness of the TCF principles, which all regulated firms will have to embed in their business, means that IFAs will find it difficult to reject these complaints and prove their innocence. Cummings says: “TCF could gift-wrap fairness complaints for these firms and IFAs may struggle to reject them. Once these claims management firms get through endowment complaints, they will be looking for the next opportunity.” Reynolds Porters Chamberlain senior solicitor Harriet Quiney says: “There is a risk that customers who feel aggrieved will make stress and inconvenience complaints based on TCF. Although the awards will probably be quite small, IFAs will be most vulnerable due to their close relationship with clients and end up paying case fees.” But FOS spokesman David Cresswell says: “TCF will not alter the nature of our investigations. We hope TCF will lead to fewer complaints because there will be less misunderstandings and less deeply entrenched disputes between consumers and IFAs.”
Credit Suisse has announced details of its multi-manager Incubator fund to launch on July 25.It will aim to take significant stakes in funds less than 100m in size, hoping to capitalise on early growth.The fund will be managed by Gary Potter and Robert Burdett and be capped at 75m. It will invest in three main […]
The Parliamentary Ombudsman’s report into whether Government “maladministration” harmed members of occupational pension schemes in wind-up has now been delayed until October.The Ombudsman has written to all scheme members who have complained apologising, but says the Government has requested it hear new evidence which will be presented to it when Parliament returns from recess.Independent pension […]
Global IFA Montpelier Group is launching Montpelier Fund Management this week through a joint venture with Montague Capital. The merger with the Stratford-upon-Avon- based global investment manager, which is effec- tive immediately, will allow Montpelier to offer high-net-worth clients discretionary and advisory portfolio management advice, with access to Montague’s 12 investment managers, in addition to […]
BM Solutions is launching a limited edition self-certification fixed-rate product at 4.85 per cent. The rate is fixed until September 1, 2007. There are no overhanging ERCs and an arrangement fee of 599.
Watch Rob Burnett, manager of the Neptune European Opportunities Fund, discuss the Greek bailout deal and its potential implications for European equities. In the video Rob discusses: Why, with the Greek crisis receding, markets can now focus on Europe’s strong fundamentals The resilience of European markets and why the recovery is on a solid footing […]
- Top trends
- Top trends
- Pension tax relief in firing line as Hammond mulls ‘intergenerational fairness’ Budget
- Martin Lewis wins claim against PPI chaser that used his image
- Scottish Widows mulls Standard Life corporate pensions book takeover
- The future of Cofunds: What next for a platform titan?
- How much are advisers charging for pension transfers?
News and expert analysis straight to your inboxSign up
Latest from Money Marketing
Two company directors have been disqualified for a combined 20 years after running a fine wine investment scam that lost investors nearly £1m. An Insolvency Service investigation found that Crimson Fine Wines cold-called customers and then did not purchase or allocate wines to those who had paid for their investments. The investment scheme offered investors […]
AJ Bell has won a case against a client who wanted his platform fees for the past 14 years reduced. A client, referred to as Mr N, complained to the Pensions Ombudsman that, because he did not have enough information about what fees would be payable, he sold a property holding in his Sipp far […]