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FCA fines Clydesdale Bank £20.6m over PPI complaint handling

The FCA has fined Clydesdale Bank £20.6m over serious failings in the way it handled payment protection insurance complaints. This is the largest ever fine imposed by the FCA for PPI-related failings. The FCA says in mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant […]

The Platforum D2C Conference – 24th June 2015

Taking place on Wednesday 24th June at the Jumeirah Carlton Tower Hotel, Knightsbridge, London the Platforum D2C Conference will provide the setting for key industry experts to debate what good looks like for a direct proposition and how to maximise opportunities presented by the pension freedoms. Driven by the change in regulation, pension freedoms and […]

Leap of faith: Providers eye advice offerings to protect market share

Pension providers will have to offer customers advice or risk losing out to their rivals, say experts. In an attempt to offer the mass market an advice option, some providers have linked up with advice businesses and firms offering simplified advice, while others have created their own propositions. LV= will become the latest firm to […]

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Walk on by: Savers spurn Pension Wise in favour of providers

In the early days of pension freedoms the influence of providers, rather the Government’s flagship Pension Wise service, is being brought to bear on savers. The latest Government figures show 1,800 people had booked appointments with Pension Wise, either over the phone with The Pensions Advisory Service or face-to-face with Citizens Advice, by the time […]

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