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Time we made contact over high cost of calls

Insurance and investment firms are seemingly most helpful in providing lo-call 0845 and 0870 phone numbers with which to contact them. But is this as altruistic as it first appears to be? Some of these numbers allow for a structure whereby the company being called ret-ains part of the cost of each call.

I am sure that are lots of advisers who, like myself, have phone systems allowing for a fixed monthly charge, enabling one to make as many national and local rate calls of any duration without further cost.

Unfortunately, 0845 and 0870 numbers are not included and the time spent hanging on for someone (from all comp-anies) to respond to your call is getting longer and longer as service levels are cut to save costs.

It is about time that all companies showed “the underlying telephone number” so that this can be dialled rather than a chargeable “lo-call” number, thus saving advisers some money among their ever-increasing expenses.

David Barnett

DPB Independent Financial Services,

Edgware, Middlesex

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