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Time we made contact over high cost of calls

Insurance and investment firms are seemingly most helpful in providing lo-call 0845 and 0870 phone numbers with which to contact them. But is this as altruistic as it first appears to be? Some of these numbers allow for a structure whereby the company being called ret-ains part of the cost of each call.

I am sure that are lots of advisers who, like myself, have phone systems allowing for a fixed monthly charge, enabling one to make as many national and local rate calls of any duration without further cost.

Unfortunately, 0845 and 0870 numbers are not included and the time spent hanging on for someone (from all comp-anies) to respond to your call is getting longer and longer as service levels are cut to save costs.

It is about time that all companies showed “the underlying telephone number” so that this can be dialled rather than a chargeable “lo-call” number, thus saving advisers some money among their ever-increasing expenses.

David Barnett

DPB Independent Financial Services,

Edgware, Middlesex


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In a world where we are all increasingly specialising to survive, someone who is a fund of funds manager and a financial adviser looks out of place. Surely it is a way of doing both things badly? Why not do just one of them properly and have an easier life?

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Tuesday. Only minutes earlier, a confident captain had told passengers the flight would land ahead of schedule. Yet we were still circling Guernsey. It was still daylight and I enjoyed a porthole view of Brecqou, island home of the Barclay brothers, owners of the Telegraph, where I am a regular freelance. Maybe I should have […]

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The Diary was concerned to read a headline in a national news paper suggesting that “FSA’s gold-plated rules threaten abattoirs”. However, on second glance, it appears that the long arm of the regulator has not stretched into monitoring the slaughter of animals and it was just another of those old Food Stan-dards Agency mix-ups. The […]

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Absence management systems gone AWOL from UK’s SMEs, reports Jelf

A quarter (23 per cent)* of the UK’s small to medium-sized enterprises (SMEs) do not have an absence management system in place, according to new research from Jelf Employee Benefits. Despite 69 per cent* of organisations having a system in place, three-quarters (75 per cent) report that it is not providing them with sufficiently empowering absence or health data to inform an effective wellbeing programme.


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