View more on these topics

Thousands of jobs at risk as HMRC eyes office closures


HM Revenue & Customs is to close all 170 of its offices as it seeks to move to a model of 13 regional hubs.

The Telegraph reports the move will put thousands of the Revenue’s 56,000 staff at risk of redundancy, although a spokesman declined to comment.

The changes come after HMRC chief executive Lin Homer told MPs that the service was looking to move more services online.

Homer told the Treasury committee on Tuesday that HMRC was “very apologetic” for failing to answer as many as half of calls received from taxpayers between April and July.

HMRC is not a ring-fenced department, and will be subject to Chancellor George Osborne’s spending review set to be announced on 25 November.

The first new regional centre will open in 2016/17, with others following between 2017 and 2021.

HMRC expects the majority of its staff will be able to move to a regional centre, and is phasing the moves over ten years in order to minimise redundancies.

The changes are expected to generate £100m of estate savings by 2025.

The regional centres will be in Newcastle, Manchester, Liverpool, Leeds, Nottingham, Birmingham, Cardiff, Belfast, Glasgow, Edinburgh, Bristol, Stratford and Croydon.

The tax collector will additionally maintain four specialist sites for tasks that cannot be done elsewhere, where HMRC needs to work with its IT suppliers or other Government agencies or departments. These will be in Telford, Worthing, Dover and at the Scottish Crime Campus in Gartcosh.

Existing offices will be released over time, with some 137 offices expected to be closed by 2027.



HMRC grilled by MPs on ‘completely unacceptable’ performance

HM Revenue & Customs officials have been told by MPs that their staff’s call handling remains “completely unacceptable”. Earlier this week, a report from the Public Accounts Committee said the tax office was “worse than abysmal” on customer service. The report was published following an oral evidence session in which HMRC chief executive Lin Homer told MPs […]


HMRC withholds data on pension freedoms fines

HMRC is refusing to say how many people have broken new pensions reporting rules or how much it has collected in fines. A Freedom of Information request lodged with the tax office – and seen by Money Marketing – was blocked because the information “could be used by opportunistic individuals to undermine HMRC’s processes in […]


HMRC still failing taxpayers, say MPs

HM Revenue & Customs is failing UK taxpayers through poor customer service and “inadequate” action on tax evasion, say MPs. In a damning report published today, the Public Accounts Committee describes HMRC’s customer service as “worse than abysmal” and a genuine threat to tax collection. In March 2013, the committee said HMRC had an “abysmal […]


MPs launch auto-enrolment probe

Parliament’s public spending watchdog the Public Accounts Committee has launched an investigation into the impact of auto-enrolment. The committee will investigate the risks to smaller employers of the further rollout of auto-enrolment, as well as questioning how the Department for Work and Pensions will ensure that auto-enrolment will lead to higher retirement incomes. The full […]


School fees planning

Jeremy Pearson is Technical Support Manager with Canada Life’s ican Technical Services Team. Canada Life offers a range of wealth management solutions, including retirement income planning, estate planning and investment solutions from a choice of jurisdictions, including the UK, Isle of Man and Republic of Ireland. Many parents value the standard of education offered by […]


News and expert analysis straight to your inbox

Sign up


There are 3 comments at the moment, we would love to hear your opinion too.

  1. I envisage lot of tax consultancies springing up over the next decade. I do feel to these employees as they have what many deem a very hard and unlikeable job. Mostly dealing with people who despise them for taking money off them. If they have been working in that line of work for some time they may have no choice but to come out into the private world of tax advisers. They should be very good at it too.

  2. Mmmmm. Gamekeepers turned poachers then, Marty ?

  3. I wonder how many posts will be lost by natural wastage.

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm