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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Money Marketing Awards – 18th June 2015

Date: Thursday 18th June 2015 Location: Old Billingsgate, London For 25 years the Money Marketing Financial Services Awards have set the gold standard for the retail financial services sector allowing financial advisers and providers to showcase their business and demonstrate successful outcomes for customers. This year the Money Marketing Awards are recognising only the very […]

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The politics of healthcare

Healthcare is already one of the key battlefields in May’s general election, with each of the main parties committing to deliver improvements to the NHS and public health.

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