Scottish Equitable manager (pensions development) Margaret Craig “You can't look back on 2000 without mentioning the S word – stakeholder.
“Stakeholder won't just have a huge impact on provision but throughout the year what proved the most amazing thing about stakeholder is its huge impact even before it is launched in April 2001.
“I can't think of another time when a pensions idea had so much impact.
“Individual pension acc ounts also gradually emerged from the alphabet soup of Lisas and PPIs in 2000. But for IPAs, the proof of the pudding will be in the tasting next year. I'm not yet convinced of what benefits they will deliver.
“What also took up a lot of our attention was the growth of decision trees. It is a huge task to help people to help themselves.
“It will be interesting to see if this way of informat ion and giving help but not advice, actually helps inc rease provision.
“Also, in 2000, the changes to pension sharing and divorce rules had huge advice implications.
“The changes mean a new set of customers, in the form of ex-wives, will start to seek advice to secure part of their ex-husbands' pensions.
“There will be a lot of work with these customers next year.”