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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Neptune’s Dowey promoted to CIO in reshuffle

Neptune Investment Management has appointed its chief economist and investment director James Dowey as chief investment officer. He will retain his role as chief economist and report to the company’s founder and chief executive Robin Geffen. Despite Dowey’s promotion, Geffen will continue to take “overall responsibility” for the investment team as well as manage the funds he […]

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Ombudsman backs L&G and Scottish Widows in pension scam complaint

The Pensions Ombudsman has thrown out two complaints made against providers who allowed a member to transfer to a suspected liberation scheme. Joseph Winning filed complaints against Legal & General and Scottish Widows after the firms completed his request to transfer around £50,000 to the Capita Oak Pension Scheme. Winning says the providers failed to […]

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EU changes to KFI will spark consumer confusion

European changes to the Key Facts Illustration document will create “confusion” among borrowers and could prevent them from comparing deals from different lenders, say experts. The mortgage credit directive comes into force on 21 March 2016 and replaces the KFI in the UK with a new European standardised information sheet. The FCA has given lenders […]

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Official figures show shocking disparity in pensioner incomes

Our recent analysis of HMRC figures has highlighted shocking disparities in pension incomes throughout the UK. Our recent analysis of HMRC figures has highlighted shocking disparities in pension incomes throughout the UK. HMRC’s Personal Incomes Statistics 2015-16 show that while the top ten local authorities for pension income are all in London or the South East, […]

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