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The fax of life

Am I alone in suffering the curse of the black hole?

This black hole has attached itself to the bottom of every life office fax line and greedily eats up any fax message that I try to send them. There is a particularly big hole at the Pru in their annuity department which has eaten the same fax message four time.

Swiss Life, Norwich Union, Dunbar and Axa Sun Life have also suffered from this affliction.

Please, drag yourselves into the 21st century. Can I please use email?

Emails go to the desk of the person you have just spoken to, with, not to a machine on the fourth floor to be scanned and then fed into the black hole.

I work on a fee basis. Am I to bill my client or the life office for the additional time that I have to take getting a plan on risk because of poor service and black hole mysteries. I think it should be the life offices I send the bill to but I certainly would not fax it to them.

Jon Cobb


Trinity Wealth Management,

St Albans,



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