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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Tribunal upholds investor’s claim over £383k tax bill

Investors who have overpaid tax when drawing money from investment bonds could reclaim it through the courts following a ruling in favour of an investor who was landed with a £383,000 tax bill. The Upper Tribunal ruled in favour of Joost Lobler last week after he challenged HM Revenue & Customs over the bill. Lobler […]

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Wells Street Journal: Sun and booze makes Friends Life lose

Something very weird happened to the stockmarket last week. It all started when Friends Life, the provider which has now been subsumed by Aviva, saw its share price plummet almost 6 per cent on the morning of 8 April. So what had caused this mass sell-off? Reports of jitters about the imminent mega merger? Or […]

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Labour targets £7.5bn tax evasion clampdown

Labour has claimed it will reduce tax avoidance and evasion by £7.5bn a year by the middle of the next parliament.  The party has also pledged to reduce pensions tax relief for higher earners, alongside similar plans by the Conservatives. Shadow Chancellor Ed Balls laid out the target this weekend as part of a ten-point […]

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Fit for Work: guidance for employers published

On Friday, the Department for Work and Pensions published its guidance for employers on using the new Fit for Work (FfW) service to help ill employees return to the workplace. It also includes more details on the tax exemption for medical interventions that commenced on 1 January 2015.

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