Lloyds Banking Group was the most complained about business group during the second half of last year, FSA data reveals.
The regulator published its latest set of complaints data earlier today. It shows that across the Lloyds group a total of 489,099 complaints were received by the group between July 1 and December 31 last year.
The total includes complaints about Lloyds brands including Bank of Scotland, Lloyds TSB, Cheltenham & Gloucester and Scottish Widows.
Based on standalone brands, Barclays Bank received the most complaints over six months, with 281,484 complaints.
Overall Barclays received 289,287 complaints, including complaints about Barclays Stockbrokers, Barclays’ structured products manager Woolwich Plan Managers, and Barclays’ subsidiary Clydesdale Financial Services.
Both Lloyds and Barclays’ complaints were mainly related to general insurance and protection complaints, which includes complaints about payment protection insurance misselling.
Lloyds TSB Bank upheld 84 per cent of the complaints it received over the period, while Barclays upheld 59 per cent of its complaints.
The Royal Bank of Scotland Group received a total of 329,165 complaints. Its subsidiary Coutts & Co, which was fined £8.8m earlier this week for anti-money laundering failures, received 942 complaints.
The top ten most complained about firms according to business group were:
1. Lloyds Banking Group – 489,099 complaints
2. Royal Bank of Scotland – 329,165 complaints
3. Barclays – 289,287 complaints
4. Santander – 208,994 complaints
5. HSBC – 141,880 complaints
6. MBNA Europe Bank – 120,986 complaints
7. Capital One (Europe) – 62,044 complaints
8. Nationwide – 31,805 complaints
9. British Gas Services – 28,915 complaints
10. Tesco Personal Finance – 26,745 complaints