UCB Home Loans is now texting brokers with updates on mortgage cases to improve service.
The lender is using both e-mail and text messaging to enable brokers to track the progress of mortgage applications.
The system enables brokers to view progress on cases 24/7, receive text and e-mail updates at key stages of the application process, and view online or receive text/e-mail updates with information required in order to avoid delaying the application.
UCB managing director Keith Astill says: “Intermediaries rightly now expect access to the status of their applications instantly, and by texting them updates at key stages of the process, we are able to keep them up to date wherever they are, be it in the office, at an appointment or at home. We are now able to communicate with our brokers through whichever method suits them best.”