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Technology could cut processing time by 38 per cent, NU tells Sofa

Using technology efficiently could cut the time of the average transaction by 38 per cent, according to Norwich Union.

Speaking at the Society of Financial Advisers conference in Birmingham this week Norwich Union director of marketing Robert Fletcher told delegates that a typical sales transaction took 3 hours attendance with the client, 1.5 hours for analysis, and 6 hours support, but with the right use of technology this could be cut to 2.5 hours with the client, 1 hour analysis and 3 hours support, saving 4 hours.

Fletcher said: “The propensity for adoption of e-commerce is fat greater for business to business relationships than for consumers. IFAs could be saving around four hours per client by adopting technology effectively.”

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