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Has the FSA increased consumers’ trust in the UK financial services sector since it was created in 2000?

No. It has made it more difficult for the general public to understand the best advice available and therefore affected consumer trust. There will have to be a massive overhaul of the authority to increase levels of trust.

Kevin Hicks,Investment & RetirementNo. It has done the reverse. It is highlighting any problems to such an extent that clients think the whole industry is corrupt.

John Stewart,PMI Independent Financial Advisers”Yes. Without a doubt. Some of the requirements to have qualifications and more presence in the media has increased our credibility and increased consumers’ awareness on the need to be more prudent with their money and raised awareness of both problems and the various solutions available.”

Simon Markham, Markham Associates.

“No. I’m not sure it has.It seems to interpret the rules to suit itself and to the detriment of IFAs. In general, I don’t think it has increased consumers’ confidence, and it certainly has not increased confidence among IFAs.”

Kenneth Hayden, Financial Management Services”No. L&G was a no-score draw, equity release has been a public relations disaster and the FSA is simply seen as a pseudo-government body. In five years, I think all they have revealed is that there is very little to trust in the financial services sector.”

Tony Jones,Tony Jones IFA,

“No. I am not sure it has increased trust but it has caused a lot of confusion for both the public and advisers because there has been so much to take in terms of publications from the FSA.

Robert Gething,Robert Gething & CoYes 13%

No 87%


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