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“Yes, if they are doing it correctly and not making any mistakes.” Ian Smith, Thomas & Young Financial Services

“No. It should be incumbent on them to treat all complaints quickly.” Ray Greaves, Argyle Financial Group

“Yes. I do not see why the ombudsman should not do this if it thinks that this will speed up its claims&#39 process.” Robin Graham, Robert Graham Financial

“I do not know. I suppose if bonuses mean a speedier decision, then this is OK as long as the cases are still dealt with fairly.” Trevor Hibbins, Hibbins Financial Services

“No. The only reason they are in a mess with so many complaints is because the FSA and the media are trying to get consumers to complain en masse.” Tony Mathers, Mathers Harrison & Co IFA

“No. We cannot afford to keep up with all the costs as it is.” Philip Carter, Burton Insurance Service

“I would not think it was prudent to skim over complaints but it does not really matter how long it takes as long as it is done properly. It depends on the quality control.” Richard Green, Richard Green IFA

“Yes, I think it is a good idea. No one gains from having cases strung out. It is good for everyone to have an efficient system.” John Abraham,Golconda

Yes 38%

No 50%

Don&#39t know 12%


Cementing relationships

Since the Budget, just one big idea seems to have gripped the minds of those interested in financial services public policy – property investment funds. Chancellor Gordon Brown announced the start of a consultation which looks like being inundated with respondents. This process, which was started by the Barker review into the supply of housing, […]

Lockyer&#39s claims of generosity are beyond belief

On the front page of Money Marketing of April 15, I read with astonishment and mounting disbelief the words of Cliff Lockyer about the closing down of Berry Birch & Noble Financial Services. He says: “We have acted not just responsibly but, I think, amazingly generously. We have saved IFAs and the insurance companies millions.” […]

New structured product from SLI

Scottish Life International is launching a structured product that invests in a combination of tax-efficient insurance funds which provide between 100% and 95% capital protection every three months. A profit rate is calculated at the beginning of each quarter, indicating the proportion of any growth in the UK FTSE 100 stock market from which the […]

Pru offshore fund offers 100% property investment

Prudential is launching a Guernsey-domiciled property fund which it says differs from rivals as it invests 100 per cent in property and is available through the International Prudence bond. The company says the Prudential international M&G property fund gives investors a cost-effective means to gain exposure to the UK commercial property market and brings to […]


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