Financial services retailers are no longer restricted to offering transactions during normal office hours as consumers demand access around the clock via telephone and the internet. Intermediaries looking to develop their multi-channel strategies can learn about the benefits of channel selection and integration at a twoday conference in London in March.
A host of industry figures will speak at the conference including Abbey National director of business management Gary Hockey-Morley, Charcol director of special projects Clive Koritzer and ABN Amro senior vice-president of architecture, process design and delivery Serge Simons.
Speakers will discuss account aggregation, effective use of the internet and developing a successful multi-channel brand-building strategy. The event takes place at the Cafe Royal, London on March 14-15. Contact 020 7840 2700.
LIA general meeting,
01923 285 333
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