View more on these topics

Survey shows HMRC staff disgruntled

Sixty per cent of HM Revenue and Customs staff would not recommend the department as a good place to work according to an internal staff survey.

Over 20,000 staff took part in the HMRC’s national staff survey in November and nearly three quarters say working at HMRC has got worse in the past 12 months. Over half of those surveyed believe it will continue getting worse over the next year.

Staff were highly critical of HMRC management with 70 per cent saying they believe change is managed badly and nearly 60 per cent saying HMRC is badly run overall.

Only 32 per cent of staff are proud to work for the department, which was responsible for losing the personal details of millions of Britons last year and repaying nearly £6bn in tax credits. Only 39 per cent say they are satisfied with their job.

A HMRC spokesperson says: “HMRC is not shying away from the hard messages this survey delivers. Senior managers have already begun to act on the survey’s findings, in particular by increasing their involvement and dialogue with frontline staff around the country and by ensuring many of the changes made over the last year are working properly.

“Despite the difficulties, there are some encouraging results from the survey, including four out of five people taking pride in delivering a great performance, a 14 percent rise in people’s motivation to do a good job and an increase in the number of people who believe their team is well managed.”

Conservative Shadow Chief Secretary to the Treasury Philip Hammond says the survey is further evidence of the chaos at HMRC.

He says: “It is hardly surprising that such catastrophic mistakes are occurring when staff are so disillusioned. Poor morale in an organisation is a reflection of poor leadership – and Gordon Brown has been responsible for running this department for the last ten years.”


Abbey withdraws last 100% deal

Abbey has pulled the last 100 per cent mortgage deal from the market. A spokesman says: “This is normal given the current market conditions and is in line with recent moves by other lenders.”

Smart thinking

Two strands of industry comment have drawn my interest in the last few weeks. They involve the re-emergence of broker funds and the question of whether platform users can justify higher charges.

Invesco boosts AJ Bell stake

Invesco Perpetual has pumped a further £9.4m into AJ Bell, valuing the business at £107m.Invesco’s stake in the Sipp provider is now around 23 per cent.In February 2007, Invesco and Midas Capital bought £14m of shares in AJ Bell, with Invesco taking a 15 per cent stake and Midas increasing its stake from 12 per […]

Tax allowances and exemptions

Helen O’Hagan, Technical Manager at Prudential, looks into the planning strategies that can deliver considerable tax savings for your clients. Inheritance tax (IHT) Consider Margaret, featured on our Planning Matters family hub, who is a sprightly eighty year old with four children and several grandchildren. She’s recently been widowed and IHT planning is high on […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm