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Survey reveals e-commerce chasm in hopes and reality

The latest survey from software giant CMG shows half of insurance

companies across Europe believe their culture is too slow to adapt to

e-commerce opportunities.

But insurers expect to experience strong growth in e-commerce over the

next 12 months, even though they are not confident they will be able to

keep up with the pace.

CMG&#39s research is based on a poll of 250 organisations in the UK, France

Germany and the Netherlands on how they use and plan to use e-commerce.

The third edition of the CMG eCom index track the percentage of companies

recording more than1 per cent of revenues through e-commerce.

The index is split by sector and covers banking, utilities,

telecommunications, retail, transport and logistics as well as insurance.

CMG group director Ian Taylor says: “I think now most of us expect

e-commerce is hear to stay but it is all still in its infancy. The gap

between expectation and reality is wider than ever.”

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