View more on these topics

Survey aiming to find top service providers

An in-depth study of the intermediary sector is set to reveal which are the best networks and support service providers and why they give IFAs value for money.

The survey from Henry Samuels Marketing Services, entitled, IFAs & Support Services, is designed to increase understanding of IFA needs for support services and which solutions meet these needs.

In June, HSMS will interview a representative sample of intermediaries divided into directly regulated and network members and those planning to remain independent or multi-tie.

It will examine which services IFAs see as most important to bring in to their businesses against the service being supplied in house and to what extent intermediaries are already paying for these services. It will aim to identify what sources and which companies are seen as the most successful providers of back-office support and how their services can be improved.

The research will also look at what extent IFA needs are being met, what needs are being neglected and how this can be rectified.

Chief executive Henry Sam-uels says: “The idea of the study is to enable product providers to ensure they are providing support for the IFAs in the right areas and to make sure service providers are offering services where they are required and not wasting their time offering things that are not needed.

“The research will also ultimately assist IFAs in improving the efficiency of their businesses.”

Whitechurch Network managing director Ian McIver says: “There is a lot of overlap in services being offered by networks and providers, particularly in the areas of technical support and IT. Why offer a service that your member can get somewhere else for free when you will only have to charge him for it?”

Recommended

IFA clashes with watchdog over &#39frivolous&#39 claims

A Devon IFA claims the Financial Ombudsman Service uses unfair criteria to decide whether a complaint against an IFA is frivolous or vexatious. Philip G Milton & Co managing director Philip Milton has been the subject of three complaints to the FOS, which have either been withdrawn or rejected because there was no case to […]

Many a slip twixt pup and zip

Hello, everybody! Welcome to the Rainbow house, it&#39s time to play with Zippy, Bungle, George and Geoffrey. IFAs who, like the Diary, spent most of their formative years in front of a TV, will be intrigued to learn of Intelligent Finance&#39s connection to the cult series. IF&#39s new ad campaign uses the talents of a […]

Boom at the top

How much time do you spend with clients who do not remunerate you for the time you spend with them? We all want to deliver top-quality customer service, as we are, after all, a people business. Many of you will have built up your businesses through providing your clients with the advice and guidance they […]

Bankhall teams up with HOL

Bankhall protection arm Point One and health insurer Health-on-Line have teamed up to provide the first PMI service in the UK which allows advisers to submit business directly to the provider via Health-on-Line&#39s new e-submission service called Choices. Health-on-Line&#39s PMI plans allow the selection of benefits from a range of options letting the client and […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com