It is all very well for Standard Life to crow about their IFA salesforce being their jewel in the crown and how they have “invested heavily in it and our long-term relationship with IFAs” but what about what they have done to us on all the personal pensions of theirs that we sold back in the 1990s?
As far as I am concerned, this is treachery of the worst kind. No changes should have been made to policies already on our books without our permission having been sought first.
What such actions say to me in the loudest and clearest tones is that providers such as Standard Life are not to be trusted. They are happy enough to take our business today but tomorrow they will have no hesitation in moving the goalposts.
If that is Standard Life's idea of investing heavily in their relationships with IFAs, then all I can say is that they've got it very badly wrong.
Julian Stevens WDS IFA, Bristol