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Cover story: And they’re off

Almost three weeks on from pension freedoms finally “going live” we have just about enough information to see that the stampede to strip pots of cash originally feared has not transpired. Certainly the Government’s Pension Wise service has not been put under the strain first expected. A total of 1,800 appointments were booked by the time […]

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Standard Life reports ‘unprecedented’ demand following pension freedoms

Standard Life says it has experienced an “unprecedented level of customer contact” since the introduction of the pension freedoms this week. Despite Monday being a Bank Holiday, the provider says it has taken over 3,000 calls so far. In the same time, nearly 1,000 customers used Standard Life’s website to make a decision on how […]

Smith-Thompson

Profile: ‘The future of advice will be more telephone and web-based’

Interrupting clients who were busy watching Coronation Street or bathing their children prompted Rochester-based adviser Jamie Smith-Thompson to establish a telephone-based advice business. The Portal Financial managing director was working as a self-employed adviser, generating his own prospective clients and trying to arrange face-to-face appointments with them when he had his Eureka moment. “I was […]

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Healthcare predictions for 2015 from Jelf Employee Benefits

The continuing fall-out from the Competition and Markets Authority’s (CMA’s) review, the rise of the private GP and digital engagement will be the primary focuses in the private healthcare industry during 2015, according to Iain Laws, managing director, healthcare and group risk, at Jelf Employee Benefits.

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