View more on these topics

Standard bearer

What an interesting letter from Paul Smith, who wonders if fellow IFAs can reassure him that his experience of getting policy information from Legal & General is not typical of the way that other providers in this industry operate (Money Marketing, February 12).

I am sorry to tell him that it is absolutely typical and he will find very little efficiency. He will find long call queues, indecipherable electronic messages on call-queuing systems and staff who are unfriendly, unhelpful and unclued up.

There are a few exceptions at the moment. These are Standard Life in almost everything, Skandia in most things and, oddly enough, the annuity department of Legal & General, GE Life and Prudential.

This is not a comprehensive list and there are other people, such as Liverpool Victoria,who can get their act together and even Canada Life.

Most of the rest are gruesome and Mr Smith may start getting depressed.

BGW Jamieson Principal, Jamieson Financial Management, Bognor Regis, West Sussex


Treasury should recognise industry&#39s progress

The Association of British Insurers is disappointed the Treasury select committee&#39s report into endowment misselling does not recognise extensive changes in the industry and regulation, and does not focus on how to boost savings in the future. ABI&#39s director general Mary Francis says the industry has made clear its regret that customer communications and sales […]

Barclays and The Woolwich throw support behind Miles

Barclays and The Woolwich have welcomed the Miles report&#39s recommendation that all mortgage products should be available to all customers. Barclays and The Woolwich say they support Professor Miles&#39 call for greater transparency in the mortgage market. Barclays and The Woolwich head of mortgages Andy Gray says: “We already offer products with fixed rates over […]

Standard slashes direct salesforce

Standard Life has cut 360 jobs from its direct salesforce and is closing 10 branch closures as part of a radical restructuring programme. The jobs will go from its direct-sales division, reducing the number of staff across the UK from 630 to around 270. The number of direct branch locations will be reduced from 21 […]

A family affair

I am due to retire in June 2004 at 60. I am a member of a pre1987 money-purchase pension plan insured with Scottish Widows, with earnings above the cap. The benefits are held within its with-profits fund and I am eligible for a guaranteed annuity. The guaranteed annuity is at a rate of £98.02 annuity […]

Pensions - thumbnail

Auto-enrolment — don’t leave it too late…

With auto-enrolment (AE) well under way for the UK’s largest businesses, over the next three years an additional 800,000 smaller employers (with less than 60 employees) will start their journey to comply with the legislation. AE mandates all eligible employees and their respective employers to make regular pension contributions into a qualifying pension scheme. To learn more about the legislation read our brief Jelf AEase — simple steps to AE compliance guide.


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers. Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm