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Society watchdog sees improving levels of service

The Building Societies Ombudsman says societies&#39 service levels have improved.

The watchdog reports the number of complaints fell by 18 per cent last year to 5,929 from 7,309 in 1998.

The number of complaints taken to investigation showed a dramatic fall of 41 per cent to 971 from 1,655 in 1998.

In around two-thirds of the cases, the ombudsman found in favour of the societies.

The Building Societies Association says the report shows a clear upturn in thelevels of service across the country&#39s 68 building societies.

Director-general Adrian Coles says: “We have seen a fall in the number of complaints being put to the ombudsman and in particular the number of cases which have gone through to be investigated. This reflects the increased awareness by building societies in an increasingly competitive financial market that it is their members who must be central to their business strategies.”

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