This firm acts as adviser to a trade association representing over 1,000 individuals in the financial and legal fields.
We had a particularly relevant question arising from the FSA's CP160, so we emailed the FSA, as recommended by it, on January 28 – no answer.
After two reminder emails, we finally received a reply on the afternoon of March 28. No apology, no answer to the query, just telling us to refer to CP159, which we could download from the FSA's website. (Presumably we may find an answer there but we have not yet looked as I am writing this on the morning of March 29).
In its email, the FSA kindly advises us that the deadline for response to CP159 is March 31.
How these people have the chutzpah to pontificate about how everyone should run their businesses is terrifying.