This week I received maturity papers from Friends Provident for a client's 25-year with-profits endowment policy.
I dusted down the original file and as you would expect the plan had produced a good return – £21,759 as against the projected value of £12,710 from the original quotation.
But perhaps more interesting was the case processing. The acceptance had been received within a week of the proposal being sent off back in 1977.
For comparison purposes, I looked up a recent case sent to Friends Provident and it was over two weeks before the acceptance letter was received. What happened to progress?
Baker Richmond Financial Services,
London Road, LE2