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Slow process

This week I received maturity papers from Friends Provident for a client&#39s 25-year with-profits endowment policy.

I dusted down the original file and as you would expect the plan had produced a good return – £21,759 as against the projected value of £12,710 from the original quotation.

But perhaps more interesting was the case processing. The acceptance had been received within a week of the proposal being sent off back in 1977.

For comparison purposes, I looked up a recent case sent to Friends Provident and it was over two weeks before the acceptance letter was received. What happened to progress?

Garry Fielding

Partner,

Baker Richmond Financial Services,

London Road, LE2

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