View more on these topics

Skipton blunder reveals account details of 3,000 customers

Skipton Building Society has admitted a data blunder which saw 3,000 customers’ account details sent out to other customers.

The building society says a printing error was to blame for customer account details being printed on the back of other customers’ statements.

In 2007, the FSA fined Nationwide Building Society £980,000 after a security breach following the theft of a laptop from an employee’s home.

The affected Skipton letters included the name, account number, balance and interest earnings of other customers.

Skipton says that the information on the back of the letters would not be sufficient to withdraw funds as they are passbook accounts, which require a signature and cannot be accessed via the internet.

In a statement Skipton says: “A third party printer error occurred last weekend resulting in a small percentage of our customers being mailed receiving some incorrect information on their statements.

“The name and account balance of different customers were printed on the reverse of the letters received by 3,115 customers out of a mailing list of 108,000. This did not include the other customers’ address, date of birth or other identifying details. The risk to affected customers is negligible because of this, and the fact that these are passbook accounts which also require a customer signature for withdrawals and are not accessible via the internet.

“Nevertheless, we are writing to those affected to apologise and to reassure them that the correspondence contained insufficient information to enable any unauthorised transactions on their accounts. We are also offering to change the account numbers of any customers seeking additional peace of mind.”

The news comes after Skipton last month came under fire for its decision to scrap the ceiling and hike its standard variable rate from 3.5 per cent to 4.95 per cent.

Skipton also recently announced that 90 staff are at risk of redundancy in a restructure.

Last week Money Marketing revealed that the FSA had accidentally revealed the email addresses of hundreds of IFAs in a mass mail out by failing to use the BCC function.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

There are 11 comments at the moment, we would love to hear your opinion too.

  1. It’s all about security!! I can’t believe no one noticed before these statements left the department or was it all done by machines.

    If I were a member of staff of the Skipton I’d be out looking for a job!!!!

    It’s frightening to think once IFA’s have been kicked off this planet the Banks will have full control – god help us!!

  2. This is something that continually frustrates me.
    There are countless brokers who have been fined because the firm did not have the systems in place to “identify fraud” and therefore were “putting their customers at risk”.

    Well, clearly Skipton did not have the systems in place to recognise this, and the FSA too, last week.
    If the FSA are not going to fine Skipton, then the least the Building Society should do is make a charitable donation to that effect

  3. …Er yes Anon that would the the Building Society turned IFA known as Skipton Financial Services? ie the Skipton group!

    Any large organisation can make mishtakes like this.

  4. Infallibility isn’t a trait commonly known in man – or machine. So mistakes will happen.
    What I fail to understand is why, after 25 years of regulation, is there appear to be so few fail-safe systems in financial institutions.
    We know that, in general, the administration of financial institutions is an example to be shown to the world – on how not to do it.
    The FSA over recent months have levied millions on administration lapses. so can anyone explain why, after 25 years of regulation, these lapses should still be so prevalent. Is it the fact that the cost of the lapse, including fines, is still less, in the long run than having a properly trained and run administration department.
    I would have thought that to be a necessary requirement in TCF.
    So can anyone out there explain

  5. There is always the possibility of ‘human error’ even in what they would have us believe is the ‘bureaucratically perfect’ world of the FSA.
    Be interesting to see what the regulatory take on this is going to be after their own ‘accident’.
    Should they attempt to censure the Skipton in any way they will be pretty much obliged to explain what they have done about their own inadequacies.
    Obviously just tinkering with their ‘systems’ does not suffice. Their standard reaction to such mistakes is to demand money by way of a ‘fine’, for failing to have sufficiently robust ‘systems’ in place to prevent human error.
    The FSA can hardly fine themselves! In any case this would not be any form of sanction as they would just take the money from the very IFA’s who’s addresses they have promulgated. The only course of action available to the FSA is to penalise the staff responsible, including those right at the top who failed to put in place the, obviously necessary, systems!
    Nothing will happen of course, they have form in not disciplining (ie: sacking) those responsible for even a total systems failure in their bank regulation. Even a muffled ‘Sorry’ had to be dragged out of Mr Sants.
    Only sensible course for the regulator is a quiet word in the ear of the Skipton CEO, otherwise the FSA’s credibility will take a further knock.

  6. Solution here.FSA fine Skipton jumbo fine to pay for FSA bonuses and hotel bills,Skipton then jack up SVR (again!!!) to pay for it,and therefore everybody happy,apart from dear old Joe Public who once again pays through the hooter.

  7. Why should the FSA staff be getting bonuses anyway ‘Anon. 11.26’?
    Also as the regulator is supposed to be there to ‘protect consumer interests’ it would also be a case of the ‘pot’ calling the ‘kettle’ black as well.

  8. This is not the first time Skipton has had data security problems. In December 2007 it was reported that Skipton Financial Services had lost details of 14,000 customers when a computer was stolen from an IT contractor – see TIMESONLINE 21 December 2007.

  9. Don’t worry about it, the FSA do it all the time, but they do not have to answer to anyone!!!

  10. It is a serious blunder for sure, and know doubt heads will roll in that department. The FSA will fine the Skipton, of that you can be sure. End of, get on with your lives.

  11. Skipton have a history of screwing things up and then laying the blame on others. Someone I know got a 2-year suspended jail sentence after they erroneously dropped around £14k into his deposit account and he then (foolishly) spent it. The B/Soc walked away unscathed in court – despite the initial error being entirely their fault. He lost his job as well as having to pay them back.

    I also came across other situations where they got account details mixed up. Not impressive.

Leave a comment

Close

Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm

Email: customerservices@moneymarketing.com