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Skipton blunder on client data

Skipton Building Society has made a data blunder which saw over 3,000 customers’ account details sent to other customers.

The society says a printing error was to blame for customer account details being printed on the back of the wrong customers’ statements.

In 2007, the FSA fined Nationwide Building Society £980,000 after a security breach following the theft of a laptop from an employee’s home.

Skipton’s letters included the name, account number, balance and interest earnings of other customers. Skipton insists this information would not be sufficient to withdraw funds as they are passbook accounts requiring a signature, which cannot be accessed online.

Skipton says the error occurred on letters received by 3,115 customers out of a mailing list of 108,000. It is writing to those affected to apologise and is offering to change account numbers.

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