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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Hargreaves switches Sipp trustee to boost cash returns

Hargreaves Lansdown has switched the trustee of its Sipp, allowing it to invest in a broader range of assets and boost returns on savers’ cash investments. According to a letter sent to Sipp customers, Hargreaves Lansdown Asset Management has been appointed Sipp trustee in place of Hargreaves Lansdown Pension Trustees. The firm says this gives […]

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Neil Liversidge: Do we really know better than our clients?

The late Sir John Templeton had 10 maxims for investment success.  Number 10 was that “an investor who has all the answers doesn’t even understand the questions”. Along with all the standard and risk warnings, we frankly tell every client that while we give advice in good faith we do not claim to be omniscient. […]

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Gross lending forecasts set to be revised down as market falters

The Council of Mortgage Lenders’ gross mortgage lending target looks set to be missed this year as the market becomes more subdued, say industry experts. In December the CML forecast gross lending of £222bn in 2015, up by 8.8 per cent from £204bn last year, and rising to £240bn in 2016. But in a “state […]

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