View more on these topics

Sesame to check advice quality with client calls

Sesame Bankhall Group is tightening compliance checks by hiring an in-house team to contact clients to check the quality of investment and mortgage advice given by members.

The role requires candidate to have a Certificate in Mortgage Advice and a Certificate in Financial Planning or equivalent.

The new hires will conduct evening calls with clients to “ensure that any mortgage/financial advice they have received has been understood and that a compliant sales process has been followed.”

SBG says the role did not exist previously.

A spokesman for the adviser network says the firm wants to increase its records of controls and risk management.

He says: “We have been talking to our members for many months about the investments Sesame is making in its compliance and technology infrastructure, to ensure the right customer outcomes are being delivered. Enhancements to our core oversight activities reflect the new regulatory environment and the need for deeper evidence of controls and risk management.

“We are committed to continually improving our services, and our new customer care team is simply part of this planned work and wider programme. We believe it is good business practice and the type of activity that we would expect firms to be increasingly undertaking. It supplements our existing activity that is helping to deliver and evidence quality outcomes for customers.”


News and expert analysis straight to your inbox

Sign up


There are 3 comments at the moment, we would love to hear your opinion too.

  1. Are Sesame fishing for complaints?

  2. Centaur comment testing 17:14. Please ignore

  3. Trawling more like…..are they bored?

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm