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Sesame to check advice quality with client calls

Sesame Bankhall Group is tightening compliance checks by hiring an in-house team to contact clients to check the quality of investment and mortgage advice given by members.

The role requires candidate to have a Certificate in Mortgage Advice and a Certificate in Financial Planning or equivalent.

The new hires will conduct evening calls with clients to “ensure that any mortgage/financial advice they have received has been understood and that a compliant sales process has been followed.”

SBG says the role did not exist previously.

A spokesman for the adviser network says the firm wants to increase its records of controls and risk management.

He says: “We have been talking to our members for many months about the investments Sesame is making in its compliance and technology infrastructure, to ensure the right customer outcomes are being delivered. Enhancements to our core oversight activities reflect the new regulatory environment and the need for deeper evidence of controls and risk management.

“We are committed to continually improving our services, and our new customer care team is simply part of this planned work and wider programme. We believe it is good business practice and the type of activity that we would expect firms to be increasingly undertaking. It supplements our existing activity that is helping to deliver and evidence quality outcomes for customers.”

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Comments

There are 3 comments at the moment, we would love to hear your opinion too.

  1. Are Sesame fishing for complaints?

  2. Centaur comment testing 17:14. Please ignore

  3. Trawling more like…..are they bored?

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