View more on these topics

‘Sesame slow on bond claims’

Sesame is taking over five months to deal with investment bond complaints, according to claim management firm Brunel Franklin.

Brunel Franklin claims director Ian Allison says out of the “seriously overdue” cases on the firm’s BondCompensation. com service, over 60 per cent are Sesame cases and the average number of days outstanding for these cases is 161 days.

FSA guidelines suggest it should take up to 56 days for a decision followed by payout within a “reasonable” time.

Allison says this suggests that Sesame has put less resources into dealing with bond claims than with endowments. He says: “Our assumption is that bonds have been given an even lower priority than endowments within Sesame and this side of the business may be even more under-resourced than the endowment claim team.”

Sesame spokesman Jared Aitken says: “We take all complaints seriously, are in the top quartile for handling complaints among networks and have a dedicated team focusing on non-endowment complaints. Dealing with third-party handlers does delay things.

“We are surprised and dis- appointed that Brunel Frank- lin, who we have been work- ing with to streamline the process, felt it necessary to make these comments.”


Liv Vic to host IHT seminars

Liverpool Victoria is planning a series of free roadshows to educate IFAs on inheritance tax.The 28 seminars will commence in Nottingham and travel the breadth of the country to cover all geographical regions. The roadshow finishes in Newcastle on October 19.The seminars are designed to give IFAs “straight answers and valuable sales ideas.”They will highlight […]

IMLA appoints CML chief in director role

The Intermediary Mortgage Lenders’ Association has appointed CML deputy director general Peter Williams as its first-ever executive director. He will take up his duties on October 1, 2006, after leaving the CML at the end of this month to work as a consultant. He will work for IMLA on a part-time basis.IMLA chairman Guy Batchelor […]

Change brings boost

The Association of Investment Trust Companies has unveiled its new logo ahead of its rebrand as the Association of Investment Companies on October 1. Since the more inclusive name for the trade body was announced five months ago, its membership has diversified significantly, with 70 venture capital trusts, four UK investment companies and five offshore […]

PPI problem could be tip of iceberg

Having heard continuous reassurances from mortgage industry trade bodies that payment protection insurance is not a problem for mortgage intermediaries, I found it ironic that the first penalty handed out by the FSA in relation to this misselling scandal should be to exactly such a firm. Furthermore, who is to say that Regency Mortgage Corporation’s […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm