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ScotProv offer guides to claims

Scottish Provident has produced a series of guides and checklists for policyholders and IFAs, explaining each stage of the insurance claim process.

The guides will be issued to policyholders when they make a claim. Subjects covered inc-lude circumstances in which claims require additional or special consideration, important numbers and other contact details for queries and information about lifeline – the free independent service offering expert advice to advisers and policyholders.

There are four tailored guides covering life insurance, critical illness and terminal illness, total permanent disability and inc-ome protection/premium payment protection.

Head of life and health insurance Sue Wilkinson says: “It is in our interests to be open and clear with people so that they know what to expect.”


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Case study: administration — implementing a management log

Our client is a leading video game and publishing company best known for its console role-playing game franchises. The client provides a number of benefits, at varying levels and cost that attract a P11d liability. With the absence of a management log to track data for benefit movements, enormous administrative and therefore cost implications were occurring each year just to comply with P11d reporting requirements.


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