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ScotAm new IFAs sales centre

Scottish Amicable is launching its new UK sales contact centre as part of its operational re-vamp for IFA customer servicing.


The Glasgow-based operation will employ a team of 120, including telephone account managers and a business development team.


The opening will be followed by further IFA servicing changes planned for 2000, which Amicable hopes will help its bid to penetrate the intermediary market further.


Scottish Amicable group sales director John Cowan says: “The requirements of our marketplace have changed and this will continue as internet based technology impacts further on the way we operate.”

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